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LCD-78-215 1 (1978-02-28)

handle is hein.gao/gaobaawuy0001 and id is 1 raw text is: LOSWTIOSADQ UUUIOATN B-152283 LM105227 The Honorable Manuel Lujan, Jr. House of Representatives Dear Mr. Lujan: In your December 5, 1977, letter, you asked us to look into the procedures for rating household goods carriers under the Department of Defense's (DOD's) Carrier Evaluation and Reporting System (CERS). You were concerned that high performing carriers were beinq -assified as standard per- formers even though their point scores were only slightly less than hose rated superior or excellent. Under the DOD system a household goods move is eval- uated and the carrier is assigned a point score representing its overall performance on the move. Each move is rated on a scale from 0 to 100, with 100 being a perfect score. All of the carrier's scores over a period of time are com- bined to determine its average perfocmance in numerical terms. The relative standing of all carriers at a given installation is established based on their average performance. Carriers in the top 10 percent of the groups are rated superior, the next 30 percent are rated excellent, and all others who score over 70 are rated standard. Carriers scoring below 70 are rated unsatisfactory and are not eligible to participate in the program. in a case like Alamogordo, where all 19 carriers scored above 90, only the first 2 representing 10 percent of the 19, would be rated superior. The next 6, or 30 percent, would be rated excellent, and the remaining 11--even though they scored very highly--would be rated only standard. The intent of CERS is to improve the quality of house- hold goods carriers' service to DOD members. The heart of LCD-78-215 (943323)

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