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GGD-77-57 1 (1977-05-11)

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                       UNITED STATES GENERAL ACCOUNTING OFFICE
                               WASHINGTON. D.CQ 20548

@INRAL GOVERNMENT
         IVISION                                     MAY I I 17
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         The Honorable J. Bennett Johnston                   LM102499

         United States Senate

         Dear Senator Johnston:

               Your tebruary 4, 1977, letter requested an update of
         out October 29, 1976, report on the quality of mail service
         in Louisiana. In that Levort we pointed out a number of actiorin
         the Postal Service had taken or proposed to improve mail service
         in Louisiana. With the exception of the installation of a
         letter sorting machine scheduled for April 1977 in Shreveport,
         these actions have been completed. However, mail delivery
         performance in Louisiana under the Service's normal delivery
         commitments has declined during the one-year period subsequent
         to our previous review. Delivery performance statistics
         vomparing available 1977 data with that in our orevious report.
         indicated that under the upgraded commitments mail service
         has improved for overnight area mail and decl !ned for 2-
         and 3-day area mail.

         DELIVERY PERFORMANCE IN LOUISIANA

               First-class mail delivery performance in Louisiana has
         declined. As you will recall, delivery performance is measured
         by the Postal Service in terms of its ability to meet commit-
         ments for overnight, 2- and 3-day delivery.    The Service's
         goal 'is to meet these commitments 95 percent of the time.

               Using Service reports, we have summarized the Service's
          first-class mail delivery performance in Louisiana under
          normal commitments and under the upgraded delivery commitments
          of the Service Improvement Program. Under normal commitments,
          mail delivery performance in Louisiana for the year endinq
          December 31, 1976, was lower than the one-year period
          covered in our previous review. The following table shows
          the comparison.


                                                              GGD-77-57




                                      RELEASED

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