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B-133025 1 (1974-05-28)

handle is hein.gao/gaobaafqb0001 and id is 1 raw text is: UNITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON, D.C. 20548 LOGISTICS AND COMMUNICATIONS DIVISIONNA28 W4qcs B-133025 2814 The HonorableIIIIIIIIIIII IIIIIIIIIII I l The Secretary of Defense LM095858 Dear Mr. Secretary: We have reviewed DOD's automated Worldwide Household Goods Information System for Traffic Management (WIST). Although the cceptair6i-t~d system is sound, the information WHIST has provided has been incomplete, inaccurate, and untimely. Consequently, WHIST reports have been of limited value to management personnel. Officials at Headquarters, Military Traffic Management and Terminal Service (MTMTS), agreed with our evaluation and they are taking action to revise the system. BACKGROUND OF SYSTEM MTMTS, as manager of DOD's worldwide personal property moving and storage program, is responsible for periodically evaluating the pro- gram's overall efficiency, economy, cost effectiveness, and adequacy. Installation transportation officers are responsible for continually evaluating individual carriers' performance. Before WHIST was established, information which MTMTS and the transportation officers required was gathered manually. In 1966, WHIST was established as an automated system which would provide the required performance and statistical data. Since its beginning, WHIST has evolved through several developmental stages, including changes in sources of input data, computer programing, and the num- bers and types of reports produced. The system became operational in fiscal year 1970. At the time of our review, WHIST was receiving input data from the military members, installation transportation officers, military serv- ice finance centers, and judge advocate generals' offices. Output from the system included 11 different reports, printed quarterly, containing general statistical information and information on carrier and transpor- tation officer performance. All of these reports were distributed within MTMTS. Six of the reports were also distributed to other military commands and/or installation transportation officers. We made no attempt to determine the cost of developing WHIST; how- ever, we estimate it costs $400, 000 annually to operate the system.

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