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B-114874 1 (1973-07-26)

handle is hein.gao/gaobaaegr0001 and id is 1 raw text is: /$~ 7 RESTPICTED - vot to be eleased outside the era AcCtyo ce ex~cep am the bss of pecifica by he ffce f Cngessona Rlatons arecordTWV is kept by the Distribution Section, Publications Branch, OAS COMPTROLLER GENERAL OF THE UNITED STATES REL EA.% WASHINGTON. D.C. 20548. Y B-114874 The Honorable Pierre S. du Pont JUL 1973 /,, House of Representatives Dear Mr. du Pont: Pursuant to your February 2, 1973, request we reviewed V postal operations in DelawareC. On May 3, 1973, we briefed you on the results and gave you copies of the charts used in the briefing. This letter summarizes that briefing, includ- ing the following points that you asked us to consider. --Would the quality of service be improved significantly by the appointment of a District Manager who would be exclusively responsible for the quality of mail serv- ice in Delaware? --What has caused the erratic mail service during the past year and what are the prospects for the future? --Why aren't the average users of mail service sampled to find out what their feelings are about the quality of service? --What are the prospects for the continued use of over- time in Delaware as the means to facilitate the modernization of the Postal System? Has the Postal Service used realistic estimates of when the more modern distribution equipment will be available or are there indications that the most optimistic dates were selected and that hiring policies continue to be guided by them? The problems affecting mail service in Delaware are not unique but are part of a nationwide pattern. The Postal Serv- ice conceded that the quality of mail service has generally deteriorated in recent months. In an effort to correct these problems, it has implemented changes which should lead to improved service. 0 ?

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