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B-114874 1 (1973-10-02)

handle is hein.gao/gaobaaeer0001 and id is 1 raw text is: RESTRCTED - ot to he refeased outside the General ge 5 Accaunt~ng Ife ex-p D thge bat' of P#ClC apor by the Of4ce of Lgnie LALmn a recerd of whkch is bFth etbution Zeckion PubUcatioeas GOMPTROLLER G'ERAL OF TH, U.rW.U.ATPU -' WASHINGTON. D.C. 205B B-114874 RELEASED 0 0 113 OCT 2 1973 The Honorable Thaddeus J. Dulski Chairman, Committee on Post Office and Civil Service House of Representatives Dear Mr. Chairman: Your March 19, 1973, letter requested that we assist the Subcommittee on Postal Facilities, Mail, and Labor Management and the Subcommittee on Postal Service in con- nection with the field hearings they would be having as part of your Committee's investigation of Postal Service activi- ties. On May 4, 1973, we briefed staff members of the Sub- committee on Postal Service and a staff member of your Com- mittee on our examination of the quality of mail service provided by the Miami, Florida, Post Office and gave them copies of enclosures I through XIX. The Subcommittee used this data during its hearings in Miami on the mail service provided by the Miami Post Office. This letter summarizes our briefing, The theme of our briefing was that the Miami Post Office had not consistently met the Postal Service's mail delivery standards but had improved its performance since the end of 1972. Significant quantities of first-class mail did not meet the standards because of mail processing delays and wrong destination routings due to sorting errors. Other factors affecting mail service included a significant reduc- tion in the mail processing labor force during a period of increasing mail volume, the failure to receive a letter sort- ing machine which had been scheduled for installation before the Christmas surge, and low employee morale. Vq0 113

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