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1 1 (November 27, 2023)

handle is hein.crs/govennm0001 and id is 1 raw text is: 4%Congressional ____ A Research Service OMB Releases 21st Century Integrated Digital Experience Act Guidance November 27, 2023 On September 22, 2023, the White House Office of Management and Budget (OMB) released Memorandum M-22-23, which contains guidance for agencies on implementation of the 21St Century Integrated Digital Experience Act (21St Century IDEA; P.L. 115-336). The law establishes agency requirements for website modernization, digitization of forms and signatures, and customer service and digital service delivery. According to the House report on the 21St Century IDEA, the law aligns with a 2018 President's Management Agenda goal to prioritize improving the usability and dependability of digital services offered by the government by leveraging technology. OMB released implementation guidance on the act more than four years after the law's enactment on December 20, 2018. This Insight identifies key components of the guidance, areas where the guidance may intersect with other statutes or OMB directives, and considerations for Congress. Website Modernization Memorandum M-22-23 emphasizes user-centered design principles for public-facing agency websites, including web applications. Agencies are expected to define the core customer, segmented group, or user for every website. Further, agencies are to identify these users' wants and needs and engage actual users from the public in the design and development of websites to reduce burden. The memorandum specifies ways agencies should use research, engage users, and make websites accessible to the widest possible range of people, including to individuals with disabilities as required by Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. @794d). The memorandum also stipulates that agencies should test the readability of website content; use plain language; and use a consistent visual design and agency brand identity across websites, digital services, email, text, and social media. The memorandum also establishes the expectation that agencies will make data-driven design and development decisions using feedback surveys and web analytics and requires agency participation in the General Services Administration's (GSA's) Digital Analytics Program. In 2011, OMB issued a memorandum detailing a fast track clearance process for certain types of customer feedback methods, including website usability studies, under the Paperwork Reduction Act of 1995 (P.L. 104-13). Congressional Research Service https://crsreports.congress.gov IN12282 CRS INSIGHT Prepared for Members and Committees of Congress

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