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Congressional Research Service
Informing the IegisIative debate since 1914


                                                                                                   August  2, 2023

State Department Passport Services: Background and Issues

for   Congress


Background
The U.S. Department of State (State Department, the
Department) defines a passport as an internationally
recognized travel document that verifies the identity and
nationality of the bearer. Congress has vested authority in
the State Department to grant, issue, and verify U.S.
passports. State Department data indicate that the number
of passports it issues on an annual basis has increased
substantially since the mid-1990s. The Department's
Bureau of Consular Affairs (CA) issued over 5.5 million
passports in FY1996, and this figure more than doubled by
FY2006,  reaching over 12 million. In FY2022, CA issued a
record 21.9 million passports and expects to exceed this
total in FY2023 (see Figure 1).

Figure  I. U.S. Passports Issued, FY20 19-FY2023

    FY2019                             20,690,491
    Fv220
    FY2021                         a,20
    FY2022                               21,995760
    FY202                                    25,000,000

Source: State Department, Bureau of Consular Affairs, Reports and
Statistics, https://travel.state.gov/content/travel/en/about-us/reports-
and-statistics.html.
Notes: The FY2023 figure is an estimate provided by Assistant
Secretary of State Rena Bitter; U.S. Congress, House Committee on
Foreign Affairs, Examining the Fiscal Year 24 Bureau of Consular Affairs
Budget, hearing, 118th Cong. I st sess., June 7, 2023.

Passport Application Adjudication and
Processing Steps
Current State Department regulations require first-time
applicants for a U.S. passport, along with most applicants
under age 18, to submit their application in person at a
passport acceptance facility. There are over 7,400 passport
acceptance facilities across the United States. These sites
include post offices, clerks of court, public libraries, and
other local government offices. In many cases, those
seeking to renew their passport are eligible to do so by mail.

Department of the Treasury-administered payment
processing centers (often referred to as lockbox facilities
or lockboxes) are responsible for opening and sorting
passport application packages, processing passport
application fees, entering relevant application data into
State Department servers, and transmitting application
packages to passport agencies and centers for adjudication.
CA  currently administers 29 passport agencies and centers
across the United States. In addition to adjudicating
applications received from payment processing centers,


many  passport agencies and centers offer in-person passport
services by appointment to those with urgent international
travel needs. Once a passport application is approved,
information is electronically transmitted to a book print
facility where the passport is printed. CA maintains two
such facilities, located in Hot Springs, AR, and Tucson, AZ.
After printing, the passport is mailed to the applicant.

While the aforementioned procedures generally apply to
U.S. citizens in the United States, U.S. embassies and other
overseas posts offer passport services to U.S. citizens
abroad. Specific procedures vary by post. In most cases,
U.S. citizens must apply for all passport services in person
at the relevant embassy or consulate. Similar to passport
agencies and centers in the United States, overseas posts
offer appointments to U.S. citizens who require a passport
for immediate international travel.

The   2023   Passport Surge
CA's published processing times for routine passport
applications increased from 6-9 weeks in January 2023 to
10-13 weeks by March, and have not since decreased.
Processing times for expedited passport applications also
increased during this period, from 3-5 weeks to 7-9 weeks.
In July 2023, the State Department said it was working to
return processing times to pre-pandemic levels, which were
(as of December 2019) 6-8 weeks for routine applications
and 2-3 weeks for expedited applications, by the end of the
calendar year. Several Members of Congress have raised
concerns about longer processing times. In May 2023,
approximately 200 Members  transmitted a letter to
Assistant Secretary of State for Consular Affairs Rena
Bitter stating that processing delays were affecting
constituent travel plans and causing an influx of passport-
related constituent inquiries to congressional offices that
had grown to comprise a disproportionate percentage of
constituent services caseloads. Additionally, the letter
called on CA to improve its communications with
congressional offices and constituents regarding passport
processing challenges and accurate processing timelines.

In March 2023, Secretary of State Antony Blinken, while
testifying before Congress, attributed increased processing
times to unprecedented demand, stating that the State
Department was receiving 30%-40%  more  passport
applications weekly than it did in 2022. When Congress
convened hearings in June 2023 regarding the Department's
consular services, Assistant Secretary Bitter noted several
factors she attributed to longer processing times, including
*  attrition within CA's passport adjudication workforce
   following the onset of the COVID-19 pandemic and
   continued in-person work requirements;

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