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June 23, 2022

The U.S. Employment Service: Service Delivery and
Merit Staffing

Introduction
Since the establishment of the Employment Service (ES) in
1933, there has been congressional and executive branch
interest and activity around the staffing requirements in the
delivery of ES services. In particular, there has been a long-
standing dialogue on the best way to ensure uniformity of
service delivery and standards of efficiency across states in
the ES-through public sector workers hired on the basis of
merit (merit staff) or through non-state or non-public sector
workers. In 2020, the Department of Labor (DOL) changed
its longstanding regulations on ES staffing; in 2022, DOL
proposes to partially reverse those changes. In 2022, the
House passed a reauthorization of the Workforce
Innovation and Opportunity Act (H.R. 7309) that includes
merit staffing requirements in the ES.
This In Focus summarizes the major statutory and
regulatory developments related to the use of merit staff in
ES offices since the enactment of the Wagner-Peyser Act.
the law that created the ES.
The Ermployment Servce
In response to exceptionally high unemployment during the
Great Depression, the Franklin D. Roosevelt Administration
and Congress proposed and enacted numerous New Deal
programs to address unemployment and to improve the
efficiency of the U.S. labor market. The decentralized and
uneven nature of labor exchange services in the United
States in the early 1930s led to proposals for the federal
government to take a more active approach in matching
unemployed workers with employment opportunities.
Building on prior experience with labor exchange services,
the Wagner-Peyser Act (29 U.S.C. §49 et seq.) was enacted
in 1933 to establish a more uniform federal-state system of
public employment service offices from the existing mix of
state and local offices. The act created the ES within DOL
to promote the establishment and maintenance of the
federal-state public employment service.
The Wagner-Peyser Act and federal regulations require that
each state, in order to receive related federal appropriations,
must operate a labor exchange system that has, at a
minimum, the capacity to
* assist job seekers in finding employment,
* assist employers in filling jobs,
* facilitate the match between jobseekers and employers,
* participate in a system for clearing labor between the
states, and
* meet the work-test requirements of the state
unemployment compensation system.

The ES is federally funded, primarily by appropriations
from the Federal Unemployment Tax Act (FUTA). The ES
is the central component of most states' workforce
development systems, as services are universally accessible
to all jobseekers and employers. Reflecting this central role,
the Workforce Innovation and Opportunity Act (WIOA; 29
U.S.C. §3101 et seq.), enacted in 2014, requires ES offices
to be integrated by being physically located with One-Stop
centers and prohibits standalone ES offices. In addition,
because ES staff conduct the work test for the receipt of
unemployment benefits, ES is also a critical component of
the Unemployment Insurance (UI) system.
Current ES Staffing Requirerments
The Wagner-Peyser Act does not use the term merit staff in
the ES; using merit staff in the ES began shortly after the
act passed in 1933 and continued until 2020. Initial
discussions in the 1930s around setting staffing standards in
the ES were informed by concerns about favoritism and
partiality in the provision of employment services,
especially given patronage systems then operating in
several states and localities.
Current staffing requirements for the ES are based on a
combination of law and regulations. Under DOL
regulations finalized in 2020, labor exchange services
authorized through the ES may be provided through a
variety of staffing models. States may choose to provide ES
services by state merit-staff employees; they are not
required to do so.
Merit Staff Defnion
While no specific merit standards are described in the
Wagner-Peyser Act, such requirements are typically
adopted to ensure (1) hiring is based on competence rather
than patronage, (2) execution of services is impartial and
nonpartisan, and (3) administration of services is not
affected by favoritism. The Intergovernmental Personnel
Act of 1970 (IPA; 42 U.S.C. §4701 et seq.) authorized the
Office of Personnel Management (OPM) to prescribe
personnel standards consistent with merit principles for the
administration of certain federal programs, including those
funded by the Wagner-Peyser Act. In implementing the
IPA, OPM noted that the quality of public services can be
improved by developing personnel systems consistent with
* employee recruitment based on knowledge, skills, and
abilities;
* equitable and adequate compensation;
* employee training to ensure high performance;
* employee retention based on adequacy of performance;
* assurance of non-discrimination; and

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