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August 31, 2016


Patient Access to Health Information in the Digital Age


In 2000, the Health Information Portability and
Accountability Act (HIPAA) Privacy Rule established a set
of federal standards for the use and disclosure of personal
health information. The Privacy Rule also gave individuals
the right of access to their health information. In the years
since the Privacy Rule took effect, individuals have often
complained that health care providers place undue
restrictions on that access, in violation of HIPAA.

At the time the Privacy Rule was issued, most health
information was recorded and stored on paper. Today, the
widespread adoption of electronic health record (EHR)
systems makes it easier for individuals to access their
medical data. Under the Medicare and Medicaid EHR
incentive program, which has paid $35 billion to hospitals
and physicians that demonstrate meaningful use of EHR
technology, patients must be given timely online access to
information maintained in an EHR.

New requirements for the EHR incentive program will
enable individuals to access their health information in real
time using software applications (apps) on their smart
phones and other mobile devices. Many health policy
analysts see this as a potential game changer. Instead of
hospitals and physicians controlling their health data,
patients will be able to take charge and more easily use and
share the data to make informed choices about their health.

However, analysts caution that expanding electronic access
to health information faces a number of obstacles-cultural,
economic, legal, and technical-that must be addressed.

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The Privacy Rule gives individuals the right of access to
inspect and obtain a copy of their protected health
information (PHI). This is a legally enforceable right, not a
privilege. Covered entities may deny access only in a very
few circumstances.

The Health Information Technology for Economic and
Clinical Health (HITECH) Act expanded the HIPAA right
of access for electronic PHI (ePHI) maintained in an EHR.
The act gave individuals the right to direct health care
providers, health plans, and others subject to HIPAA
collectively known as covered entities to transmit a copy
of their ePHI to a third party of their choosing, such as a
caregiver or another provider (see Figure 1).

If an individual requests an electronic copy of information
contained in his or her EHR, the covered entity generally
must provide it in the format requested if it has the
capability to produce the information in that format.

The right of access covers clinical information, insurance
information, billing and payment records, wellness and


disease management program records, and other
information used by covered entities to make health care
decisions about individuals.

Individuals seeking access to their health information
sometimes find that providers are reluctant or slow to
release it. Patient data is a valuable economic asset, and
physicians and hospitals likely do not want their
competitors gaining access to it. People stay with their
doctors in part because their information resides with them,
and obtaining and sharing health records with other doctors
has traditionally been a challenge. The easier information
moves, the easier it may be for patients to switch providers.
In light of these factors, some health providers may worry
that releasing patients' health information will cause them
to lose patients.

Moreover, some health care providers mistakenly believe
that they own the information and are under no obligation
to share it.


Figure 1. Patient

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Access to Health Information


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Physicians and hospitals must meet a series of meaningful
use criteria under the EHR incentive program to receive a
Medicare and/or Medicaid incentive payment and avoid
Medicare payment adjustments (i.e., penalties). One of the
requirements for successfully demonstrating meaningful
use supports the HIPAA right of access. Providers must
give patients timely online access to view, download, and
transmit (VDT) to a designated third party certain core data
maintained in an EHR (see Figure 1).


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