19 Ohio St. J. on Disp. Resol. 1005 (2003-2004)
Identifying Practice Competence in Transformative Mediators: An Interactive Rating Scale Assessment Model

handle is hein.journals/ohjdpr19 and id is 1015 raw text is: Identifying Practice Competence in
Transformative Mediators:
An Interactive Rating Scale Assessment Model
DOROTHY J. DELLA NOCE, JAMES R. ANTES, AND JUDITH A. SAUL*
I. INTRODUCTION
Quality assurance regarding mediators' services is one of the thorniest
policy issues facing the contemporary mediation field. The call for quality
assurance measures is motivated by such varied concerns as ensuring
consumer protection,' enhancing the credibility of the field,2 providing
* Dorothy J. Della Noce, J.D., Ph.D., is an Assistant Professor of Communication
Studies at James Madison University and a Fellow and founding member of the Institute
for the Study of Conflict Transformation (ISCT) at Hofstra University School of Law.
James R. Antes, Ph.D., is Professor of Psychology and Peace Studies at the University of
North Dakota and a Fellow of the ISCT. Judith A. Saul is founder and Executive Director
of the Community Dispute Resolution Center in Ithaca, New York, and a Fellow of the
ISCT. The ISCT is a think-tank devoted to developing resources on transformative
mediation for practitioners and policymakers and the international hub for scholars and
practitioners of transformative mediation. This Article is based on a presentation made as
part of a Symposium entitled Assuring Mediator Quality: What are the Alternatives?,
held in 2002 at the University of Maryland School of Law and cosponsored by the ISCT,
the Center for Dispute Resolution at University of Maryland Law School, and the
Maryland Judiciary's Mediation and Conflict Resolution Office.
1 See generally Barbara Landau, Qualifications of Family Mediators: Listening to
the Feminist Critique, in QUALIFICATIONS FOR DISPUTE RESOLUTION: PERSPECTIVES ON
THE DEBATE 27, 43 (Catherine Morris & Andrew Pirie eds., 1994) [hereinafter
QUALIFICATIONS FOR DISPUTE RESOLUTION]; Catherine Morris, Where Peace and Justice
Meet: Will Standards for Dispute Resolution Get Us There?, in QUALIFICATIONS FOR
DISPUTE RESOLUTION, supra, at 3, 12; Lisa Schirch-Elias, Public Dispute Intervenor
Standards and Qualifications: Some Critical Questions, in QUALIFICATIONS FOR DISPUTE
RESOLUTION, supra, at 79, 79. Concerns with consumer protection are also expressed as a
motivating force behind current quality assurance initiatives sponsored by the
Association for Conflict Resolution (ACR). See generally Letter from Nancy E. Peace to
members of ACR, ACR's Four Quality Assurance Initiatives (July 23, 2003), available at
http://www.acresolution.org/research.nsf/key/QualAssur (last visited Oct. 16, 2003);
Memorandum from the Advanced Practitioner Membership Work Group to ACR
Members, Advanced Practitioner Workgroup Report (July 21, 2003), available at
http://www.acresolution.org/research (last visited Oct. 16, 2003); ACR TASK FORCE ON
MEDIATOR CERTIFICATION: INITIAL REPORT (July 21, 2003) [hereinafter ACR TASK
FORCE].
2 See Landau, supra note 1, at 43; Morris, supra note 1, at 11; Schirch-Elias, supra
note 1, at 79.

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