How do I make my Internet Explorer Browser accept Cookies?

Once you have the browser open, click on the Tools button located in the top toolbar. This will open the Internet Options box. Click on the "Privacy" tab, move the lever to a lower position. Close the browser, re-open and try again.

When I download a PDF from HeinOnline I get "Error: The PDF is damaged." What can I do?

If you discover this error when you download PDF content from HeinOnline, please contact Technical Support. Please provide information on what you are trying to download, your workstation's operating system version, your browser type and version and your Adobe Reader version.

How can I make a PDF smaller in size for e-mail?

There are third party programs such as ADOBE ACROBAT Professional that have the ability to reduce the size of the PDF or separate it into smaller pieces.

Downloading PDF article results in a blank page and/or blank screen.

This behavior within HeinOnline is seen when your Internet Explorer Security Settings are set at the "High" level. To best resolve this issue and keep your security settings, we suggest to add HeinOnline as a "Trusted Site." To configure HeinOnLine as a trusted site, do the following:

• Open Internet Explorer
• Choose Tools from the menu bar
• Choose Internet Options
• Choose the Security Tab
• Select Trusted Sites
• Click the Sites button
• In the Add this Web site to the Zone box, type *.heinonline.org
• Uncheck the box labeled Require server verification (https:) for all sites in this zone
• Click OK

When this is complete, the next time you visit HeinOnline, you should see in the lower right-hand corner of your browser that HeinOnline is now a trusted site.

PDF shows up as a placeholder icon in browser.

This behavior within HeinOnline is seen when you do not have Adobe Acrobat Reader functioning as a browser plug-in. To change this setting do the following:

• Open Adobe Acrobat Reader
• From the menu bar, choose Edit
• On the Edit menu, choose Preferences
• Choose Options
• Under Web Browser Options, make sure Display PDF in Browser is checked
• Click OK and close Adobe Acrobat Reader
• Recreate/download the PDF from HeinOnline

Does HeinOnline supply cataloging records?

The HeinOnline Cataloging Aid (here) assists with adding links to bibliographic records in your library catalog so users may click on the record and go directly to the corresponding title in HeinOnline. Links are available for most HeinOnline titles. For the Legal Classics library we also provide MARC records available here.

The HeinOnline instruction videos won't play on my system.

To view the HeinOnline instruction videos you must have Adobe Flash Player installed on your system. You can obtain the latest version of Adobe Flash Player here.

How can I obtain a list of all the journals in the Journals Library?

You can obtain a list of all the journals available in HeinOnline in CSV format (spreadsheet) by clicking here.

What URLs can be used to access HeinOnline?

HeinOnline Homepage:

• http://heinonline.org

HeinOnline Welcome Page:

• http://heinonline.org/HOL/Welcome

Specific Library:

• example: http://heinonline.org/HOL/Index?collection=journals

• journals= Journals Library
• top30= Most-Cited Journals
• abajournals= American Bar Association Journals
• usjournals= Core U.S./Most-Cited Journals
• fijournals= International and Non U.S. Law Journals
• cjjournals= Criminal Justice Journals
• spcola= Intellectual Property Journals
• fedreg= Federal Register Library
• cfr= Code of Federal Regulations Library
• beal= Legal Classics Library
• ustreaties= Treaties and Agreements Library
• agopinions= U.S. Attorney General Opinions Library
• leghis= U.S. Legislative History Library
• presidents= U.S. Presidential Libray
• statute= U.S. Statutes at Large Library
• usreports= U.S. Supreme Court Library

Specific Title URL:

• http://www.heinonline.org/HOL/Index?index=journals/abaj&collection=journals   (Example is for ABA Journal, shortname abaj in the journals library)

Is Endnote supported in HeinOnline?

Endnote allows the user to keep a local database of electronic citations. Currently, HeinOnline is not compatible with Endnote.

Is it possible to export citation details from your database to be used in reference management software?

Currently there is no tool in HeinOnline to capture a citation. The internet provides several third-party software choices that can accomplish this task.

My organization uses OneLog for access to our electronic resources. Are there any known problems with OneLog?

If you use OneLog, search term highlighting will not work. There are no other known problems with OneLog.

Where can I download Adobe Reader?

You can download the latest version of Adobe Acrobat Reader here.

Are PDFs in HeinOnline searchable?

No, they are not searchable. Our PDF files are like photos of the pages from a book; it is an actual image, not typed text. There are third-party programs that will convert a PDF into a WORD document, but only the text will be converted and none of the formatting. You may also click the "View Text" button above the article in HeinOnline and get a raw unformatted text version that can be copied and pasted into any word processing file such as MS Word. You can also download the article as a Text document and then copy and paste the unformatted text into a word processing file. Or, you can download the document as a PDFText file that will generate a PDF of the raw unformatted text and open it in a PDF Reader. From your PDF Reader you can use the search command to find a term.

Where can I download Adobe Flash Player?

You can download the latest version of Adobe Flash here.

How do I contact technical support?

Technical Support can be reached Monday through Friday 8:30am to 5:00pm EST by phoning 716-882-2600. You may also e-mail techsupport@wshein.com

How do I construct links to articles in HeinOnline?

Here is an example of the URL syntax which will take you to a specific page, of a specific volume, of a specific journal in HeinOnline: http://heinonline.org/HOL/Page?handle=hein.journals/hlr4&collection=journals&page=45
This particular URL will take you to page 45 of volume four of Harvard Law Review (which is an article by James B. Thayer entitled "The Burden of Proof"). The items in the URL you need to adjust are as follows: "hlr4" - The number "4" indicates volume four (do not use ANY leading zeroes). A complete list of HeinOnline journal titles codes can be downloaded here. "&page=45" - indicates you want page 45 in the volume specified. (Again, no leading zeroes. You can also specify roman numerals in this field.)

Does HeinOnline support Federated Search Engines?

Yes, HeinOnline has an approved list of federated search engine companies that we will authenticate for access to HeinOnline. The following are the approved companies as well as the Libraries that the authentication will work with:

WebFeat:
Law Journal Library
American Bar Association Journals
Core U.S./ Most-Cited Law Journals
Criminal Justice Journals
International & Non-U.S. Law Journals
Most-Cited Law Journals
Federal Register Library
Treaties and Agreements Library
U.S. Attorney General Opinions
U.S. Supreme Court Library

Ex Libris Metalib:
Law Journal Library
Treaties and Agreements Library
European Center for Minority Issues
HeinOnline will not allow access through a federated search engine until we test the federated search interface with our product. We do not allow this because we have concerns with the reliability of the results that the customer receives. We are currently working with various companies and hope to have our approved list expanded within a few months.

Serial Solutions:
Law Journal Library

Does HeinOnline support Open URL resolvers such as SFX?

HeinOnline does not currently support Open URL resolvers, but we do not block Open URL resolvers from using HeinOnline as a target.

Are the URLs in HeinOnline durable?

Yes, the URLs in HeinOnline are durable.

How I convert the PDF file into a WORD document?

There are third-party programs that will convert a PDF into a WORD document, but only the text will be converted and none of the formatting. You can also click of the "More Options" button then "View Text" button above the article in HeinOnline and get a raw unformatted text version that can be copied and pasted into any word processing file such as MS Word.