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2008 Oregon Attorney General Reports and Opinions 1 (2008)

handle is hein.sag/sagor0039 and id is 1 raw text is: Agency Management Report
KPMs For Reporting Year 2009

Agency: JUSTICE, DEPARTMENT of

Detailed Report:

KPMs
I - Percentage of legal cases in which the state's position is
upheld
2 - Percentage of appropriate litigation resolved through
settlement
3 - Amount of monies recovered for the state divided by the
cost of recovery
4 - Average time from receipt of contracting document to first
substantive response to agency
5 - Percentage of legal billings receivables collected within
30 days
6 - Percentage of timely and complete charities' reports
submitted relative to total charities registered
7 - Percent of customers rating their satisfaction with the
agency's customer service as good or excellent on overall,
timeliness, accuracy. helpfulness, expertise. availability of
information
8 - Percentage of Criminal Justice Division cases resolved
successfully

Actual
96.00
56.00
20.32
4.30
86.00
67.00
97.00

Target
92.00
32.00
11.00
8.00
80.00
70.00
95.00

Status
Green
Green
Green
Green
Green
Green
Green

99.00       98.00      Green         2009

Print Date: 9/29/2009

Management Comments

Most Recent
Year
2009
2009
2009
2009
2009
2009
2009

Page I of 3

99.00       98.00      Green        2009

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