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22 Trends L. Libr. Mgmt. & Tech. 1 (2012)

handle is hein.journals/ttllmt22 and id is 1 raw text is: Volume 22 Vrencs IN LAW LIBRARY MANAGEMENT AND TECHNOLOGY Edited b Phlibp C Berwick + For academic, finn, corporate, nd governmen claw ibrasus Planning for the 21st Century: Creating a Strategic Plan at the Yale Law Library Part 2: Writing the Plan By JASON EISEMAN, Head of Technology Services, Lillian Goldman Law Library, Yale Law School &TERESA MIGUEL, Associate Librarian for Administration, Lillian Goldman Law Library, Yale Law School very visitor to the library should be greeted with a smile, one committee member said early in the writing process. The story of how this closed-door statement addressing a specific problem turned into a library-wide debate over the appropriateness of a smiley-face emoticon is emblematic of the sharing, openness and honesty the Strategic Planning Commit- tee brought to the process. This article is the second of a two-part series about the strategic planning process, from creating the committee to signing off on the plan, at the Lillian Goldman Law Library at Yale Law School. Part I described our research and (2012) I

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