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69 Pub. Admin. Rev. 1 (2009)

handle is hein.journals/pbcamnstn69 and id is 1 raw text is: PAR the premier journal ofpublic administration Public Administration Review January February 2009 Volume 69 I Number 1 5 Editorial: Welcome Aboard and Farewell with Thanks By Richard J. Stillman II and Jos C. N. Raadschelders Academic-Practitioner Exchange: Affective Leadership Administrative Profile Norma Riccucci, Editor Theory to Practice Robert F. Durant, Editor William G. Resh, Associate Editor 6 Beyond Cognition: Affective Leadership and Emotional Labor By Meredith A. Newman, Mary E. Guy, and Sharon H. Mastracci 21 Affective Leadership and Emotional Labor: A View from the Local Level By L. Douglas Kiel and Douglas J. Watson 25 Engaging Frontline Workers in Times of Organizational Change By Ann Woodward How do the concepts of emotional labor and artful affect translate into our understanding of leadership? Where can affective leadership be found in practice? To address these questions, the authors examine the workdays of civil servants. Based on interviews and focus groups, social workers, 911 operators, corrections officials, detectives, and child guardians relate their own work experiences in their own words. The centrality of emotion work in the public service is repeatedly underscored by the public servants interviewed. The bottom line: A major challenge facing public administrators today is not to make their work more efficient but to make it more humane and caring. Affective leadership, the authors argue, recognizes the importance of emotional labor and hence needs to be championed throughout government and nonprofits. Two seasoned public managers respond by highlighting what they view as the pros and cons of applying affective leadership within the public sector workplace. 29 Being There Matters-Redefining the Model Public Servant: Viola O. Baskerville in Profile By Janet R. Hutchinson and Deirdre M. Condit A descendent of slaves and a woman from proud but humble origins, Viola Osborne Baskerville ascended to prominence in Virginia public life. As only the second African American woman to serve as the state's secretary of administration, her appointment to the cabinet of Governor Tim Kaine afforded Baskerville the opportunity to affect the policy areas that have long been her passion. How Baskerville, a trail-blazing African American woman, embodies a new model of the public servant is discussed in this fascinating profile. 39 Back to the Future? Performance-Related Pay, Empirical Research, and the Perils of Persistence By James L. Perry, Trent A. Engbers, and So Yun Jun Have pay-for-performance systems lived. up to the promise that proponents held out for them? Do the basic theories underlying them prove valid? What lessons can be drawn from prior experiences with pay-for-performance systems? In this installment of Theory to Practice, James L. Perry, Trent A. Engbers, and So Yun Jun of Indiana University draw important lessons from their meta-analysis of research assessing pay-for-performance systems in the United States from 1977 to 2008. An extended version of this article can be found on the PAR Web site (go to aspanet. org, click on the link to PAR, then on the Theory to Practice link). Readers also will find e-commentaries by these scholars: Marc Holzer, Rutgers University-Newark David J. Houston, University of Tennessee-Knoxville Sanjay K. Pandey, University of Kansas Howard Risher, Independent Human Resources Consultant Table of Contents 1

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