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40 Pace L. Rev. 1 (2019-2020)

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             Law School as a Consumer Product:
                     Beat 'em or Join 'em?

                  By Debra Moss Vollweiler*


TABLE OF CONTENTS
I.  In trodu ction   .......................................................................... 1
II. Legal Education as a Consumer Product: How Did It Get. 3
  A.    General Consumerism by Students ................... 3
  B.   Legislation and Case Law Establish the Student
  M indset Further .................................................................  7
  C.   Specific Concerns in Legal Education ..................... 12
III. How to Handle the Consumer Mindset by Students: When
to Hold and W hen to Fold? ...................................................  17
  A .  A dm issions ...............................................................  18
  B.   Academ  ic Integrity  ...................................................  19
  C.    Curriculum: Offerings and Schedule ....................... 21
  D.   Faculty-Student Issues ...........................................  26
    1. Academ  ic Freedom ....................................................  26
    2.  G rades  .....................................................................   29
  E.   Regulations and Requirements ............................... 32
  F.   Student  Services .....................................................  33
  G.    Career Developm ent ...............................................  37
  H .  Bar  Preparation .......................................................  40
IV . C onclusions  .....................................................................  42

                        I. Introduction

    With rising costs, pressure on performance metrics, and
competitive high-profile rankings, law schools are more than
ever before being judged on a consumer satisfaction basis by
both students and the public. While this perception has been
growing over the past two decades, it has reached a crisis point
in legal education.1 Courts have been more readily viewing the

* Debra Moss Vollweiler is the Associate Dean for Academic Affairs and
Professor of Law at Nova Southeastern University (NSU), Shepard Broad
College of Law. Thanks to Samantha Gozlan, NSU J.D. Candidate, 2019, for
her tremendous assistance with this research, as well as Taylor Lang and
Jared Octala, NSU J.D, Candidates, 2021, for their additional assistance.
    1. See Robert M. Lloyd, Consumerism in Legal Education, 45 J. LEGAL
EDUC. 551 (1995).

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