About | HeinOnline Law Journal Library | HeinOnline Law Journal Library | HeinOnline
LOG IN
LOG IN

15 J. Transp. Sec. 1 (2022)

handle is hein.journals/jtransps15 and id is 1 raw text is: Journal of Transportation Security (2022) 15:1-22 https://doi.org/10.1007/si2198-021-00243-5 An evaluation into the causes of perpetual disruptive passenger behavior Katherine Di-Anna Bell' Received: 23 October 2021 / Accepted: 5 December 2021 / Published online: 10 March 2022 © The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2022 Abstract There is a rising trend in the number of disruptive airline passenger reports filed to the International Air Transport Association's Incident Data eXchange and National Aeronautics and Space Administration's Aviation Safety Reporting System over the past 20 years. Passenger behavioral safety is vital for the comfort, well-being, and safety of other passengers, crew, and an airline's smooth operations. Safety culture has been shown to impact the implementation and efficiency of safety management systems. This paper has evaluated the relationship between disruptive passenger occurrences and the intentions of a safety management system, through the lens of safety culture. An analysis of disruptive passenger reports from National Aeronaut- ics and Space Administration's Aviation Safety Reporting System gave evidence of the consequential actions taken against disruptive passengers There was a tendency for disruptive passengers to either not be dealt consequences, or be subject to con- sequences that are not in full alignment with the concept of a robust safety culture. This perpetuated a sense that company support was lacking for frontline staff. It also potentially created an awareness amongst passengers that disruptive behaviors on aircraft were not statistically an arrestable offence. This reduces the efficiency of threat of punishment as a deterrent. Keywords Disruptive passenger - Unruly passenger - Disruptive behavior- Disruptive action - Airport - Aircraft - Cabin crew E Katherine Di-Anna Bell BellK15@my.erau.edu Embry-Riddle Aeronautical University Daytona Beach, Daytona Beach, FL, USA I_) Springer

What Is HeinOnline?

HeinOnline is a subscription-based resource containing thousands of academic and legal journals from inception; complete coverage of government documents such as U.S. Statutes at Large, U.S. Code, Federal Register, Code of Federal Regulations, U.S. Reports, and much more. Documents are image-based, fully searchable PDFs with the authority of print combined with the accessibility of a user-friendly and powerful database. For more information, request a quote or trial for your organization below.



Short-term subscription options include 24 hours, 48 hours, or 1 week to HeinOnline.

Purchase Access

Contact us for annual subscription options:

Contact Us

Already a HeinOnline Subscriber?

Log In

profiles profiles most