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8 J. New Librarianship 1 (2023)

handle is hein.journals/jnwlibsh8 and id is 1 raw text is: JOURNAL OF NEW LIBRARIANSHIP Vol. 8, No. 1, 2023 http s: do3 or, 103311 newAL bs 13 1 Peer-Reviewed Article Tell Us What You Really Think: Implementing a Mixed- methods Approach to Library User Assessment Lidiya Grote, University of Louisville Emily Dill, Indiana University-Purdue University Columbus (IUPUC) Jennifer Hardin, Indiana University-Purdue University Columbus (IUPUC) ABSTRACT This article presents an analysis of student feedback received via formal biennial survey and informal sticky notes assessment, and advocates for the use of informal assessment methods to supplement formal methodologies. A biennial satisfaction survey and an informal sticky notes assessment were employed to collect data from library users. This yielded comprehensive, timely, and actionable feedback from the students, faculty, and staff. Feedback received from the two assessment methods allowed the University Library of Columbus (ULC) to gain a greater understanding of user needs and preferences, which was used to improve library spaces, resources, and services to increase user satisfaction. While each method has advantages and disadvantages, combining varied assessment methods helped the ULC gain a holistic understanding of its users, and it provided a rich set of actionable data. The student feedback provided a valuable tool for library advocacy and outreach to both the university community at large and administrators. KEYWORDS Informal assessment, sticky notes assessment, user feedback SUGGESTED CITATION Grote, L.; Dill, E; Hardin, J. (2023). Tell us what you really think: implementing a mixed- method approach to library user assessment. Journal of New Librarianship, 8 (1), 1-19. http s: doorg xo. o0il ne.xv ibs 11 This is an Open Access article distributed under the terms of the Creative Commons Attribution 4.0 International License (hit f creativecomnonsor licenses by o), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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