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8 Emp. Rts. & Emp. Pol'y J. 335 (2004)
Bullying in the Workplace: Its Impact and Management

handle is hein.journals/emplrght8 and id is 351 raw text is: BULLYING IN THE WORKPLACE: ITS IMPACT AND MANAGEMENT BY LORALEIGH KEASHLY* AND JOEL H. NEUMAN** I. INTRODUCTION ........................................335 II. WORKPLACE BULLYING .....................................336 A. Definitional and Conceptual Issues ........... .....337 B. Prevalence.......... ...........................339 C. Nature of Workplace Bullying........... ................340 Table 1 .................. ................341 D. The Consequences of Workplace Bullying ..... ......345 1. Workplace Bullying and Individual Well-Being ....346 2. Workplace Bullying and Group Performance .......350 3. Workplace Bullying and Organizational Per- formance ........................ ......352 III. THE ICEBERG BENEATH THE TIP OF STANDARD REPORTING PRACTICES .......................... ......355 IV. THE PREVENTION AND MANAGEMENT OF WORKPLACE AGGRESSION AND BULLYING ...................... .....357 A. The VA Workplace Stress and Aggression Project.............359 B. Collaborative Action Inquiry as Process and Product.......363 1. Changing the Nature of the Conversation..............363 2. Creating the Right Atmosphere .............366 C. Evaluation of the VA Project.......... ...............369 1. Validity of WAR-Q ......... ................370 2. Impact of the VA Project ........... .......371 V. CONCLUSION..........................................373 I. INTRODUCTION Drawing on a substantial body of empirical and conceptual lit- erature, as well as current research and practice, we present the latest * College of Urban, Labor, and Metropolitan Affairs, Wayne State University, Detroit, MI, 48202. ** School of Business, State University of New York at New Paltz, New Paltz, NY 12561- 2499. 335

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