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B-421458,B-421458.2,B-421458.3 May 22, 2023 1 (2023-05-22)

handle is hein.gao/gaoosa0001 and id is 1 raw text is: U.S. GOVERNMENT ACCOUNTABILITY OFFICE 441 G St. N.W. Comptroller General Washington, DC 20548 of the United States DOCUMENT FOR PUBLIC RELEASE The decision issued on the date below was subject to Decision a GAO Protective Order. This redacted version has been approved for public release. Matter of: Sparksoft Corporation File: B-421458; B-421458.2; B-421458.3 Date: May 22, 2023 Elizabeth N. Jochum, Esq., Samarth Barot, Esq., David L. Bodner, Esq., and Amanda DeLaPerriere, Esq., Blank Rome LLP, for the protester. Amy L. O'Sullivan, Esq., Zachary H. Schroeder, Esq., and David H Favre III, Esq., Crowell & Moring LLP, for Softrams, LLC, the intervenor. David A. Lank, Esq., Department of Health and Human Services, for the agency. David A. Edelstein, Esq., and Alexander O. Levine, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST 1. Protest challenging agency's evaluation of awardee's corporate experience is sustained where agency unreasonably evaluated the degree to which the awardee's quotation demonstrated relevant experience. 2. Protest challenging agency's evaluation of awardee's oral presentation is sustained where agency's evaluation of completeness and comprehensiveness of oral presentation was based on a misunderstanding of challenge question posed to vendors. DECISION Sparksoft Corporation, a small business of Catonsville, Maryland, protests the issuance of a task order to Softrams, LLC, a small business of Leesburg, Virginia, under request for quotations (RFQ) No. 230352, issued by the Department of Health and Human Services, Centers for Medicare and Medicaid Services (CMS), for business operations support center (BOSC) services. The protester alleges that the agency improperly evaluated quotations and conducted an unreasonable best-value tradeoff. We sustain the protest. BACKGROUND On September 6, 2022, the agency issued the RFQ as a small business set-aside under the General Services Administration (GSA) Multiple Award Schedule, special item

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