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GAO-21-516PR 1 (2021-07-01)

handle is hein.gao/gaolxd0001 and id is 1 raw text is: 1Oo U.S. GOVERNMENT ACCOUNTABILITY OFFICE A Century of Non-Partisan Fact-Based Work 441 G St. N.W. Comptroller General Washington, DC 20548 of the United States July 1, 2021 The Honorable Kiran A. Ahuja Director Office of Personnel Management 1900 E Street, NW Washington, DC 20415-1000 Priority Open Recommendations: Office of Personnel Management Dear Ms. Ahuja: The purpose of this letter is to provide an update on the overall status of the Office of Personnel Management's (OPM) implementation of GAO's recommendations and to call your personal attention to areas where open recommendations should be given high priority.1 In November 2020, we reported that on a government-wide basis, 77 percent of our recommendations made 4 years ago were implemented.2 OPM's recommendation implementation rate was about 85 percent. As of May 2021, OPM had 56 open recommendations. Fully implementing these open recommendations could significantly improve OPM's operations. Since our last letter of April 2020, OPM has implemented four of our 18 open priority recommendations. Specifically, OPM is using MAX.gov, a federal online system for collecting and analyzing management and budget information, to also collect and share agencies' information on mission critical occupations and hiring data. To assist agencies on performance management issues, OPM created standard operating procedures and updated information posted on its Performance Management website on a quarterly basis. OPM also updated its Employee Engagement Toolkit for Supervisors to share key practices and lessons learned, including how to address employee misconduct. In addition, to strengthen information technology (IT) security and management, OPM implemented a quality assurance review process to re-evaluate security control assessments to ensure that they comprehensively test technical controls. With these actions, OPM has provided agencies with human capital management guidance needed to cultivate and manage their workforces. We are not adding any new priority recommendations this year. OPM has 14 priority recommendations remaining from those we identified in our 2020 letter. We ask for your attention to these remaining recommendations. In a number of areas, OPM has taken promising steps in response to these recommendations, although additional actions are needed. (See enclosure for the list of these recommendations.) 1Priority recommendations are those that GAO believes warrant priority attention from heads of key departments or agencies. They are highlighted because, upon implementation, they may significantly improve government operation, for example, by realizing large dollar savings; eliminating mismanagement, fraud, and abuse; or making progress toward addressing a high-risk or duplication issue. 2GAO, Performance and Accountability Report Fiscal Year 2020, GAO-21-4SP (Washington, D.C.: Nov. 16, 2020). GAO-21-516PR OPM Priority Recommendations Page 1

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