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GAO-21-547PR 1 (2021-06-04)

handle is hein.gao/gaolun0001 and id is 1 raw text is: )1O o U.S. GOVERNMENT ACCOUNTABILITY OFFICE A Century of Non-Partisan Fact-Based Work 441 G St. N.W. Washington, DC 20548 June 4, 2021 The Honorable Charles P. Rettig Commissioner Internal Revenue Service Priority Open Recommendations: Internal Revenue Service Dear Mr. Rettig: The purpose of this letter is to provide an update on the overall status of the Internal Revenue Service's (IRS) implementation of GAO's recommendations and to call your personal attention to areas where open recommendations should be given high priority.1 In November 2020, we reported that on a government-wide basis, 77 percent of our recommendations made 4 years ago were implemented.2 IRS's recommendation implementation rate was 88 percent. As of May 2021, IRS had 243 open recommendations. As operations return to normal from the Coronavirus Disease 2019 (COVID-19) pandemic, fully implementing these open recommendations could significantly improve IRS's operations. Since our April 2020 letter, IRS has implemented nine of our 24 open priority recommendations. Specifically, IRS has: Incorporated information on revenue yields and costs into its enforcement resources allocation model to help make more informed decisions about allocating resources across enforcement efforts. Defined appropriate levels of telephone and correspondence service and wait times and outlined specific steps to manage service, and developed a customer service strategy that outlines proposals to improve service to taxpayers across all service channels. Implemented two recommendations to improve its information security program. IRS incorporated new instructions to its process for testing security controls and documenting results. In addition, IRS consistently implemented an established policy to ensure actions are implemented before closing them. Analyzed tax return data to determine if IRS should design and implement policies and procedures to require examiners to routinely identify individuals inappropriately receiving the premium tax credit (PTC) because of their eligibility for or enrollment in employer sponsored health insurance and notify them of their ineligibility for PTC. Based on the 1Priority open recommendations are those that GAO believes warrant priority attention from heads of key departments or agencies. They are highlighted because, upon implementation, they may significantly improve government operations, for example, by realizing large dollar savings; eliminating mismanagement, fraud, and abuse; or making progress toward addressing a high-risk or fragmentation, overlap, or duplication issue. 2GAO, Performance and Accountability Report: Fiscal Year 2020, GAO-21-4SP (Washington, D.C.: Nov. 16, 2020). GAO-21-547PR IRS Priority Recommendations Page 1

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