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B-298975 1 (2007-01-17)

handle is hein.gao/gaocrptauck0001 and id is 1 raw text is: A G A O Comptroller General . Accountability * Integrity * Reliability of the United States United States Government Accountability Office DOCUMENT FOR PUBLIC RELEASE Washington, DC 20548 The decision issued on the date below was subject to a GAO Protective Order. This redacted version has been approved for public release. Decision Matter of: Stewart Distributors File: B-298975 Date: January 17, 2007 James B. Lieber, Esq., and Thomas M. Huber, Esq., Lieber & Hammer, PC, for the protester. Phillipa L. Anderson, Esq., Dennis Foley, Esq., and Philip Kauffman, Esq., Department of Veterans Affairs, for the agency. Linda C. Glass, Esq., and Glenn G. Wolcott, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST Agency properly rejected proposal for bulk laundry/linen services as technically unacceptable where proposal did not clearly indicate the protester's intention to comply with the solicitation's quality standards. DECISION Stewart Distributors protests the rejection of its proposal and the award of a contract to Balfurd, Inc. under request for proposals (RFP) No. 244-06-01362 REV issued by the Department of Veterans Affairs (VA) for bulk laundry/linen services at the VA Medical Center in Pittsburgh, Pennsylvania. Stewart contends that rejection of its proposal was improper. We deny the protest. BACKGROUND The RFP was issued on May 12, 2006 and contemplated award of a fixed-price contract for a 1-year base period and three 1-year option periods. As amended, the RFP provided for a best value award. The RFP listed the following evaluation factors--past performance, technical/management approach to performance, personnel, and price--and advised offerors that past performance, technical/management, and personnel, when combined, were significantly more important than price. The RFP also advised offerors that the agency intended to evaluate offers and make award without discussions, but reserved the right to

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