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B-293049 1 (2004-01-23)

handle is hein.gao/gaocrptapjn0001 and id is 1 raw text is: G A 0 Comptroller General SIntegrity Reliability of the United States ~ccountabthty Inert Rea iy United States General Accounting Office DOCUMENT FOR PUBLIC RELEASE Washington, DC 20548 The decision issued on the date below was subject to a GAO Protective Order. This redacted version has been Decision approved for public release. Matter of: Computer Information Specialist, Inc. File: B-293049; B-293049.2 Date: January 23, 2004 Kevin P. Mullen, Esq., and David E. Fletcher, Esq., Piper, Rudnick, for the protester. Mike Colvin, Department of Health and Human Services, for the agency. Scott H. Riback, Esq., and John M. Melody, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST Protest that agency misevaluated proposals is sustained where record shows that agency's evaluation conclusions with respect to protester's proposal were either unrelated to the evaluation criteria or without a factual basis, and agency failed to note two deficiencies in awardee's proposal. DECISION Computer Information Specialist, Inc. (CIS) protests the award of a contract to Open Technology Group, Inc. (OTG) under request for proposals (RFP) No. NLM-03- 101/SAN, issued by National Library of Medicine, National Institutes of Health (NIH) to acquire telecommunications support services at the agency's Bethesda, Maryland campus. CIS maintains that the agency misevaluated proposals and made an unreasonable source selection decision. We sustain the protest. The solicitation contemplated the award of a requirements contract with fixed hourly rates to perform telecommunications support services for a base year, with four 1-year options. The RFP advised that the agency intended to make award on a best value basis, with several non-price factors, collectively, being significantly more important than price. RFP at 66. The non-price criteria (and their point values, out of 100 possible points) were: qualifications and availability of personnel (30 points), past performance (30 points), technical competence (20 points), and management approach (20 points). RFP at 66-67. For pricing purposes, offerors were to submit fully-loaded, fixed hourly rates for various labor categories, RFP at

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