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GAO-02-212 1 (2001-12-07)

handle is hein.gao/gaocrptanwi0001 and id is 1 raw text is:                United States General Accounting Office
GAO            Report to the Chairman, Subcommittee
               on Oversight, Committee on Ways and
               Means, House of Representatives


December 2001


IRS TELEPHONE
ASSISTANCE


               Limited Progress and
               Missed Opportunities
               to Analyze
               Performance in the
               2001 Filing Season







                    Accountability * Integrity * Reliabiihty
GAO-02-212

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