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GAO-01-1015R 1 (2001-09-05)

handle is hein.gao/gaocrptamtt0001 and id is 1 raw text is: SGAO Accountability * Integrity * Reliability United States General Accounting Office Washington, DC 20548 September 5, 2001 The Honorable Dana Rohrabacher Chairman, Subcommittee on Space and Aeronautics Committee on Science House of Representatives The Honorable Bart Gordon Ranking Minority Member, Subcommittee on Space and Aeronautics Committee on Science House of Representatives Subject: Survey of NASA's Lessons Learned Process You asked us to assess whether the National Aeronautics and Space Administration (NASA) has adequate mechanisms in place to ensure that past lessons learned from mission failures are being applied. As part of your request, you asked that we provide the results of our survey regarding the collection and sharing of lessons learned by NASA program and project managers. This letter provides the results. We plan to issue a more detailed report on the effectiveness of NASA's lessons learned process early next calendar year. As part of our assessment of NASA's effectiveness in applying lessons learned, we surveyed all of NASA's program and project managers to obtain their perspectives on (1) the collection, access, and use of lessons learned, (2) the strengths and limitations of current NASA's lessons learned processes, procedures, and systems, including the Lessons Learned Information System (LLIS), (3) the challenges or barriers to the sharing of lessons learned, and (4) suggested areas of improvement. This represented 192 managers overseeing about 240 programs and projects. On August 6 and 8, 2001, we briefed your staff on the results of our survey and this report summarizes those results. The briefing slides are included as enclosure I. We conducted our work from September 2000 through July 2001 in accordance with generally accepted government auditing standards. Enclosure II describes our objectives, scope and methodology. GAO-01-1015R Survey of NASA's Lessons Learned Process

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