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B-287692 1 (2001-07-25)

handle is hein.gao/gaocrptamqq0001 and id is 1 raw text is: G A 0 Comptroller General SIntegrity Reliability of the United States ~ccountabthty Inert Rea iy United States General Accounting Office DOCUMENT FOR PUBLIC RELEASE Washington, DC 20548 The decision issued on the date below was subject to a GAO Protective Order. This redacted version has been approved for public release. Decision Matter of: NCLN20, Inc. File: B-287692 Date: July 25, 2001 Nancy M. Camardo, Esq., Law Office of Joseph A. Camardo, Jr., for the protester. Robert J. McCall, Esq., General Services Administration, for the agency. Mary G. Curcio, Esq., and John M. Melody, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST 1. Agency reasonably downgraded protester's proposal for failing to address organizational structure and transition plan since, although not identified in solicitation as discrete evaluation factors, they were logically encompassed by the staffing plan. 2. Agency reasonably downgraded protester's proposal under key personnel factor where, although protester offered to staff contract with incumbent employees, it neither provided evidence that the incumbent's employees would work for the protester, nor offered alternative employees to cover the eventuality that they would not. DECISION NCLN20, Inc. protests the exclusion of its proposal from the competitive range under request for proposals (RFP) No. GS-03P-01-CDC-0051, issued by the General Services Administration (GSA) for central alarm monitoring and radio dispatching services at the GSA MegaCenter in Philadelphia, Pennsylvania. We deny the protest. The solicitation provided for a best value evaluation based on four technical factors--key personnel, staffing plan, corporate experience and employee incentive plan--and price, with the technical factors considered more important than price. A source selection evaluation board (SSEB) evaluated the technical proposals and determined that NCLN20's proposal was only marginally acceptable, and should be excluded from the competitive range. NCLN20 challenges several aspects of the

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