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B-286597 1 (2001-01-17)

handle is hein.gao/gaocrptammo0001 and id is 1 raw text is: G A 0 Comptroller General SIntegrity Reliability of the United States ~ccountabthty Inert Rea iy United States General Accounting Office DOCUMENT FOR PUBLIC RELEASE Washington, DC 20548 The decision issued on the date below was subject to a GAO Protective Order. This redacted version has been approved for public release. Decision Matter of: OSI Collection Services, Inc. File: B-286597; B-286597.2 Date: January 17, 2001 Joseph J. Petrillo, Esq., and Karen D. Powell, Esq., Petrillo & Powell, for the protester. Jeffrey C. Morhardt, Esq., and Jose Otero, Esq., Department of Education, for the agency. Tania Calhoun, Esq., and Christine S. Melody, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST Protests against award of federal supply schedule task order contracts for private collection agency services are sustained where the record shows that the contracting agency's evaluation of offerors' past performance, which largely relied upon a mechanical comparison of past performance scores for incumbent contractors, was unsupported and unreasonable. DECISION OSI Collection Services, Inc. protests the decision by the Department of Education to award federal supply schedule (FSS) task order contracts to numerous other firms under a request for task order proposal (RFTOP) for private collection agency (PCA) services. OSI contends that the agency's evaluation of offerors' past performance was inconsistent with the solicitation's stated evaluation terms, unsupported, and unreasonable. We sustain the protests. BACKGROUND The agency's Office of Student Financial Assistance performs collection and administrative resolution activities on debts resulting from nonpayment of student loans made under numerous federal programs, and on debts resulting from a student's failure to fulfill grant requirements under other federal programs. At the time this solicitation was issued, 17 PCA contractors, including OSI, were performing

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