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B-286536 1 (2000-11-17)

handle is hein.gao/gaocrptalgd0001 and id is 1 raw text is: -e GeAtOa __Comptroller General of the United States United States General Accounting Office Washington, DC 20548 Decision Matter of: Prize Drawing by General Services Administration's Public Buildings Service File: B-286536 Date: November 17, 2000 DIGESTS 1) The General Services Administration's (GSA) Public Buildings Service (PBS) distributes customer surveys to employees of tenant-agencies in GSA-managed buildings in order to develop customer satisfaction information. To enhance the response rate to the surveys, PBS proposes to use the Federal Buildings Fund to provide work-related prizes to survey recipients whose names PBS chooses in a drawing connected to the survey. Since GSA has established that customer satisfaction information is useful in carrying out its statutory mission to operate, maintain and protect federally owned and leased buildings, and since the survey recipients have no statutory, regulatory or employment-related duty to reply to the survey, we have no objection to GSA's use of the Federal Buildings Fund for this purpose. 2) Because an award of prizes in a drawing accompanying a survey might be construed to contain elements of a lottery prohibited by certain federal criminal statutes and regulations, see 18 U.S.C. §§ 1301-1304, GSA should consult with the Department of Justice to ensure that its proposal is not a prohibited lottery before spending appropriated funds as proposed. DECISION By letter of October 11, 2000, the General Services Administration (GSA) requested an advance decision on whether the Public Buildings Service (PBS) may use appropriated funds to pay for prizes in a drawing held in connection with customer satisfaction surveys. PBS proposes to conduct the drawing and award prizes in order to increase the response rate to customer satisfaction surveys and achieve a statistically valid representation of the satisfaction level of its customers. We

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