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B-285035 1 (2000-07-05)

handle is hein.gao/gaocrptalce0001 and id is 1 raw text is: -e GeAtOa E Comptroller General of the United States -----------------------------------------------------------------------------------------------------------------------------. United States General Accounting Office DOCUMENT FOR PUBLIC RELEASE Washington, DC 20548 The decision issued on the date below was subject to a GAO Protective Order. This redacted version has been approved for public release. Decision Matter of: Birdwell Brothers Painting & Refinishing File: B-285035 Date: July 5, 2000 Barry Birdwell and David K Eary for the protester. Theodore M. Bailey, Esq., and Johnathan M. Bailey, Esq., for Red River Services Co rpo ratio n, an interveno r. Gregory H. Petkoff, Esq., Warren D. Leishman, Esq., and Capt. Leonard Garner, Department of the Air Force, for the agency. C. Douglas McArthur, Esq., and Michael R. Golden, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST 1. Evaluation of customer satisfaction was reasonable where it considered specific examples of protester's past performance problems noted by government inspectors, notwithstanding that the protester was only a subcontractor in those examples. 2. Where the solicitation provided for consideration of comparable services in the evaluation of past performance, the source selection authority reasonably could consider the advantages of awardee's past performance of contracts of similar size and similar scope of work in selecting a contractor for award, even though the solicitation did not include a specific subfactor for size of contract or scope of work. DECISION Birdwell Brothers Painting & Refinishing protests the award of a contract to Red River Services Corporation under request for proposals (RFP) No. F04666-99-R-0002, issued by the Department of the Air Force for housing maintenance services. Birdwell contends that the agency's evaluation and selection decision were unreasonable and inconsistent with the solicitation. We deny the protest.

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