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T-HEHS-98-173 1 (1998-05-19)

handle is hein.gao/gaocrptaivk0001 and id is 1 raw text is: 


GAO


United States General Accounting Office
Testimony
Before the Committee on Labor and Human Resources,
United States Senate


For Release on Delivery
Expected at 10:00 a.m.
Tuesday, May 19, 1998


HMO COMPLAINTS AND

APPEALS


Plans' Systems Have Most

Key Elements, but

Consumer Concerns

Remain


Statement of Bernice Steinhardt, Director
Health Services Quality and Public Health Issues
Health, Education, and Human Services Division


GAO/T-HEHS-98-173

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