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B-281127 1 (1998-12-29)

handle is hein.gao/gaocrptahya0001 and id is 1 raw text is: oComptroller General of the United States Washington, D.C. 20548 Decision Matter of: Pacific Photocopy and Research Services File: B-281127 Date: December 29, 1998 Bernard Dane Stein, Esq., for the protester. Linda R. Horowitz, Esq., Administrative Office of the U. S. Courts, for the agency. Katherine I. Riback, Esq., and Paul Lieberman, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST Protest against nonresponsibility determination is denied where the determination was reasonably based upon the contracting officer's conclusion that the protester's recent contract performance on similar work was inadequate because of consistently high volume of unresolved customer complaints, notwithstanding protester's disagreement with the agency's interpretation of the underlying facts. Pacific Photocopy and Research Services protests the determination by the Administrative Office of the U. S. Courts that Pacific is nonresponsible, under an unnumbered invitation for bid (IFB) for a licensing agreement to provide copy center services for the U. S. Bankruptcy Court for the Southern District of Florida. Pacific asserts that the nonresponsibility determination lacked a reasonable basis and was made in bad faith. We deny the protest. BACKGROUND A predecessor IFB was issued on March 2, 1998, seeking bids to provide both off-site and on-site vendor operated copy centers to furnish copying and related services for the provision of court documents to the public for the divisional offices of the U. S. Bankruptcy Court in the Southern District of Florida (FLSBC) located in Fort Lauderdale, West Palm Beach and Miami. Section H.2 of the IFB entitled Conduct provided that: Vendors will be providing services to the public and all conduct by Vendors may affect the public's opinion of the Court. Therefore, Vendors are expected to provide timely, courteous service to the public, and conduct business in a fashion befitting the Court at all times. The IFB instructed vendors to provide along with their bids a list of three private references, as well as all courts for which the vendor had previously provided

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