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B-280154.2 1 (1998-11-16)

handle is hein.gao/gaocrptahur0001 and id is 1 raw text is: oComptroller General of the United States Washington, D.C. 20548 Decision DOCUMENT FOR PUBLIC RELEASE The decision issued on the date below was subject to a I GAO Protective Order. This redacted version has been approved for public release. Matter of: Rohmann Services, Inc. File: B-280154.2 Date: November 16, 1998 David F. Barton, Esq., The Gardner Law Firm, for the protester. John E. Lariccia, Esq., and Daniel R. Petersen, Esq., Department of Air Force, for the agency. John Van Schaik, Esq., and Michael R. Golden, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST Protest of the evaluation of protester's past performance is denied where the contracting agency reasonably assigned a moderate risk rating to the protester's past performance as a result of customer complaints about the protester's performance and staff and manager turnover on the incumbent contract. DECISION Rohmann Services, Inc. protests the award of a contract to WP Photographic Services, Inc. under request for proposals (RFP) No. F41650-98-R-0002, issued by the Department of Air Force for visual information services at Kelly Air Force Base. Rohmann argues that the agency improperly evaluated its past performance and failed to communicate to the firm the agency's concerns about its performance of the incumbent contract. We deny the protest. BACKGROUND The solicited services include advice and assistance on visual information materials, methods, equipment and facilities, graphics services, studio and location photography, film processing, visual information library services, and equipment maintenance. RFP § C-5. The RFP stated that the agency would evaluate offers on the basis of past performance and price and contemplated award to the offeror whose proposal met the terms of the solicitation and contained the best overall value to the government. Id. at 21. According to the RFP, the agency was to consider past performance significantly more important than price and evaluate offerors' past performance for the same or similar work assigning performance risk

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