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B-418665.2,B-418665.4,B-418665.5 1 (2020-08-13)

handle is hein.gao/gaobaebpn0001 and id is 1 raw text is: GAO U.S. GOVERNMENT ACCOUNTABILITY OFFICE 441 G St. N.W. Comptroller General Washington, DC 20548 of the United States DOCUMENT FOR PUBLIC RELEASE Decision The decision issued on the date below was subject to a GAO Protective Order. This redacted version has been approved for public release. Matter of: KTS Solutions, Inc. File: B-418665.2; B-418665.4; B-418665.5 Date: August 13, 2020 Sarah Reida, Esq., Legal Meets Practical, LLC, for the protester. William M. Weisberg, Esq., Law Offices of William Weisberg, for Excelsior Ambulance Service, Inc., the intervenor. Kathleen Ellis, Esq., Department of Veterans Affairs, for the agency. Heather Weiner, Esq., and Jennifer D. Westfall-McGrail, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST Protest challenging agency's proposed corrective action, which includes reopening discussions, requesting revised proposals, and making a new award decision, is denied where the agency reasonably determined that it had conducted unequal discussions and that corrective action is necessary to remedy the error. DECISION KTS Solutions, Inc., a service-disabled veteran-owned small business (SDVOSB) located in Portsmouth, Virginia, protests the corrective action proposed by the Department of Veterans Affairs (VA) in connection with the agency's procurement for special mode transportation services under request for proposals (RFP) No. 36C24819R0207. The agency proposed to take the corrective action in response to a protest from another offeror. KTS argues that the corrective action is unreasonable. We deny the protest. BACKGROUND The VA issued the RFP on October 18, 2019, as a SDVOSB set-aside. Protest, exh. A, RFP, at 1. The RFP contemplated the award of multiple fixed-price indefinite-delivery, indefinite-quantity contracts, for a base year with four 1-year options. RFP at 10, 60. The solicitation anticipated that award would be made on a best-value tradeoff basis, considering four evaluation factors in descending order of importance: customer service experience, technical experience, past performance, and price. Id. at 62. The

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