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GAO-20-641R 1 (2020-08-13)

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GO U.S. GOVERNMENT ACCOUNTABILITY OFFICE
441 G St. N.W.
Washington, DC 20548


August 13, 2020

The Honorable Bernard Sanders
Ranking Member
Committee on the Budget
United States Senate

The Honorable John Larson
Chairman
Subcommittee on Social Security
Committee on Ways and Means
House of Representatives

Social Security Disability: Information on Wait Times, Bankruptcies, and Deaths among
Applicants Who Appealed Benefit Denials

The Social Security Administration (SSA) manages two large disability benefit programs,
Disability Insurance (DI) and Supplemental Security Income (SSI). In fiscal year 2019, these
programs received more than 2.34 million applications and provided about $185 billion in
benefits; as of December 2019, approximately 12.3 million adults with disabilities and their
eligible dependents received benefits.1 SSA uses a five-step process to determine if an
applicant qualifies for disability benefits. An applicant who is dissatisfied with the initial
determination on their disability benefits application can appeal the decision to multiple
escalating levels of review. From fiscal years 2008 through 2019, SSA received approximately 9
million appeals of initial DI or SSI decisions.2 We have previously reported that applicants who
appeal a benefits denial can potentially wait years to receive a final decision, during which time
an applicant's health or financial situation could deteriorate.3

Given potentially long wait times for a final decision on benefits, and that those applying for
disability are likely to have health and financial challenges, you asked us about worsening
medical and financial conditions for DI and SSI applicants. This report examines the status of
disability applicants while they awaited a final benefits decision including 1) their total wait times

1The 12.3 million adults with disabilities described here do not include individuals who receive SSI benefits because
they are 65 or over and meet the income and asset requirements.
2Some applicants filed more than one application for disability benefits during this period. In some cases, their
applications were denied and so they filed more than one appeal. As such, 7.9 million distinct individuals filed the 9
million appeals.
31n this report, we use the term 'final decision' to refer to the last decision an applicant receives on an appeal.
Because SSA's appeal process includes several steps, an applicant who abandons an appeal at an earlier step could
receive a decision earlier than one who pursues all administrative appeals. SSA uses the word determination to
refer to the conclusion reached at the initial and reconsideration stage of review. SSA uses the word decision to
refer to the conclusion reached by an ALJ or the Appeals Council. For ease of reference, in this report, we use the
terms determination and decision interchangeably. An applicant who receives a final decision will have received
some number of earlier decisions and determinations, depending on how many levels of review they pursued. For our
prior report, see GAO, Social Security Disability- Better Timeliness Metrics Needed to Assess Transfers of Appeals
Work, GAO-1 8-501 (Washington, D.C.: July 19, 2018)


GAO-20-641 R Social Security Disability


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