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GAO-20-543PR 1 (2020-04-27)

handle is hein.gao/gaobaebbg0001 and id is 1 raw text is: cAO U.S. GOVERNMENT ACCOUNTABILITY OFFICE 441 G St. N.W. Comptroller General Washington, DC 20548 of the United States April 27, 2020 The Honorable Michael Rigas Acting Director Office of Personnel Management 1900 E Street, NW Washington, DC 20415-1000 Priority Open Recommendations: Office of Personnel Management Dear Mr. Rigas: The purpose of this letter is to provide an update on the overall status of the Office of Personnel Management's (OPM) implementation of GAO's recommendations and to call your personal attention to areas where open recommendations should be given high priority.1 In November 2019, we reported that on a government-wide basis 77 percent of our recommendations made 4 years ago were implemented.2 OPM's recommendation implementation rate was about 75 percent. As of April 2020, OPM had 84 open recommendations. Fully implementing these open recommendations could significantly improve OPM's operations. Since our last letter of April 2019, OPM has implemented three of our 18 open priority recommendations. In doing so, OPM developed a common set of metrics as part of an analytical tool to identify mission critical occupations. In addition, OPM took actions to strengthen controls over its information technology (IT) systems by updating a system security plan to address controls specific to all high-impact systems. OPM also has identified and implemented enterprise solutions to address government-wide human capital challenges, which can enable the federal government to be more responsive in managing priorities and future federal workforce needs. OPM has 15 priority recommendations remaining from those we identified in our 2019 letter. We ask your continued attention to these remaining recommendations. We are adding three new recommendations as priorities this year related to strengthening IT security and management. This brings the total number of priority recommendations to 18. In a number of areas, OPM has taken promising steps in response to these recommendations, although additional actions are needed. (See enclosure for the list of these recommendations.) The 18 priority recommendations fall into the following six areas. 1Priority recommendations are those that GAO believes warrant priority attention from heads of key departments or agencies. They are highlighted because, upon implementation, they may significantly improve government operation, for example, by realizing large dollar savings; eliminating mismanagement, fraud, and abuse; or making progress toward addressing a high-risk or duplication issue. 2GAO, Performance and Accountability Report Fiscal Year 2019, GAO=20-1 SP (Washington, D.C.: Nov. 19, 2019). GAO-20-543PR OPM Priority Recommendations Page 1

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