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GAO-20-368R 1 (2020-02-12)

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A Report to Congressional Requesters                          February 2020

2020 Census

Initial Enumeration Underway but Readiness for
Upcoming Operations Is Mixed




This correspondence is the second in a series of updates meant to provide timely
reporting on the Census Bureau's (Bureau) 2020 Census activities and
operations. This update includes information from GAO's ongoing work on
preparing for operations including recruiting and hiring, information technology
(IT) systems development and testing, and cybersecurity.
In recent years, GAO has identified challenges that raise serious concerns about
the Bureau's ability to conduct a cost-effective count of the nation, including new
innovations, acquisition and development of IT systems, and other challenges. In
2017, these challenges led us to place the 2020 Census on GAO's High Risk list.
The Bureau Has Generally Executed Early Operations on Schedule, but
Faces Challenges Going Forward
Preparation for Data Collection Operations
The Bureau continues to prepare for upcoming operations for the 2020 Census.
These activities included launching media materials and opening area census
offices and call centers. The Bureau's first self-response mailing is expected to
arrive at households beginning March 12, 2020. Further, the Bureau has begun
or is preparing to begin four operations that reach populations that do not receive
mail at their residence, including (1) remote areas; (2) areas in which many
housing units do not have mail delivered to their homes; (3) individuals living in
transitory locations, such as hotels and campgrounds; and (4) individuals in
group quarters, such as college resident halls and correctional facilities, as well
those experiencing homelessness. The Bureau has also begun work on its
Mobile Questionnaire Assistance Operation, which will provide staff to help
people complete the questionnaire in locations with low self-response.
Recruiting
The Bureau is behind in its recruiting of applicants for upcoming operations. If the
Bureau does not recruit sufficient individuals, it may have difficulty hiring enough
staff to complete its upcoming operations within scheduled time frames. As
shown by the graphic, despite efforts to increase recruiting through
advertisements and increased recruiting staff, the Bureau continues to miss its
interim recruiting goals as of February 3, 2020.
Census Bureau Progress on Recruiting as of February 2020
3,000
2,500
2,000
1,500
1,000
  500
  0
        ~~~~- ~I         Q6 - )U1N0 ) O1 0 - u -    )~  ~0 D~     C 0 > > >
            a) a) KXC             .       z000aa        o 4) d) n  wmm L fL 4 4 (
      A        -         0       )o 000       zz     can       .- ,, u.Liu.
      -... Recruiting Goal  - Total Recruited
Source: GAO analysis of Census Bureau Unified Tracking System Data. GAO-20-368R


United States Government Accountability Office

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