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B-410156,B-410156.2,B-410156.3 1 (2014-11-03)

handle is hein.gao/gaobadqtb0001 and id is 1 raw text is: G A 0Comptroller General ity * Integrity * Rellability of the United States United States Government Accountability Office DOCUMENT FOR PUBLIC RELEASE Washington, DC 20548 The decision issued on the date below was subject to a GAO Protective Order. This redacted version has been approved for public release. L - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - i Decision Matter of: Quality Services International, LLC File: B-410156; B-410156.2; B-410156.3 Date: November 3, 2014 Adam K. Lasky, Esq., Howard W. Roth III, Esq., James F. Nagle, Esq., and Alix K. Schroeder, Esq., Oles Morrison Rinker & Baker, LLP, for the protester. Benjamin N. Thompson, Esq., and Jennifer M. Miller, Esq., Wyrick Robbins Yates & Ponton LLP, for SDS JV, the intervenor. Helen Y. Kearns, Esq., General Services Administration; and John W. Klein, Esq., and Sam Q. Le, Esq., Small Business Administration, for the agencies. Paul N. Wengert, Esq., Scott H. Riback, Esq., and Tania Calhoun, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST Protest that agency misevaluated proposals and made an unreasonable source selection decision is sustained where record shows that agency's evaluation of awardee's proposal under the solicitation's experience factor was inconsistent with the terms of the solicitation. DECISION Quality Services International, LLC (QSI), of San Antonio, Texas, protests the award of a contract to SDS JV, of Washington, Utah, by the General Services Administration (GSA), Public Buildings Service, under request for proposals (RFP) No. GS-07P-13-JU-D-0070 for custodial and maintenance services for specific buildings in San Antonio, Pearsall, Austin, and Waco, Texas. QSI argues that the GSA misevaluated proposals, improperly engaged in discussions with SDS, and improperly awarded the contract to SDS because the firm was ineligible for award. We sustain the protest in part and deny it in part. BACKGROUND GSA issued the RFP on January 6, 2014, seeking proposals from service-disabled, veteran-owned small businesses (SDVOSB) to provide custodial and maintenance services at 9 buildings in South Central Texas for a 5-month base period, one

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