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B-409030 1 (2014-01-17)

handle is hein.gao/gaobadqap0001 and id is 1 raw text is: G A 0Comptroller General ity * Integrity * Rellability of the United States United States Government Accountability Office DOCUMENT FOR PUBLIC RELEASE Washington, DC 20548 The decision issued on the date below was subject to a GAO Protective Order. This redacted version has been approved for public release. L - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - i Decision Matter of: Kardex Remstar, LLC File: B-409030 Date: January 17, 2014 Eric S. Crusius, Esq., James S. Phillips, Esq., Stephen P. Ramaley, Esq., and Kevin P. Joyce, Esq., Centre Law Group, LLC, for the protester. Ron R. Hutchinson, Esq., Doyle & Bachman LLP, for Hanel Storage Systems, L.P., an intervenor. David G. Fagan, Esq., Department of Veterans Affairs, for the agency. Pedro E. Briones, Esq., and Sharon L. Larkin, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST Protest is sustained where, notwithstanding an agency's characterization of its exchanges with the protester as clarifications, the agency conducted discussions yet failed to identify a deficiency associated with the protester's quotation that rendered the quotation unacceptable. DECISION Kardex Remstar, LLC, of Westbrook, Maine, protests the issuance of a purchase order to Hanel Storage Systems, L.P., of Pittsburgh, Pennsylvania, under request for quotations (RFQ) No. VA256-13-Q-1665, issued by the Department of Veterans Affairs (VA) for vertical storage units for the Jack C. Montgomery VA Medical Center in Muskogee, Oklahoma. Kardex contends that the VA conducted discussions with Kardex that were misleading and not meaningful. We sustain the protest. BACKGROUND The RFQ contemplated the issuance of a delivery order for vertical storage units after a reverse auction among Federal Supply Schedule (FSS) vendors; the reverse

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