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B-409037,B-409037.2,B-409037.3 1 (2014-01-15)

handle is hein.gao/gaobadqah0001 and id is 1 raw text is: G A O Comptroller General Accountability * Integrity * Reliability of the United States United States Government Accountability Office DOCUMENT FOR PUBLIC RELEASE Washington, DC 20548 The decision issued on the date below was subject to a GAO Protective Order. This redacted version has Decision for pic release. Matter of: Avaya Government Solutions, Inc. File: B-409037; B-409037.2; B-409037.3 Date: January 15, 2014 Michael R. Golden, Esq., Michael A. Hordell, Esq., Robert T. Leahy, Esq., and Craig A. Schwartz, Esq., Pepper Hamilton LLP, for the protester. Joseph G. Billings, Esq., Miles & Stockbridge P.C., for the intervenor. Christopher Tiroff, Esq., Department of Veterans Affairs, for the agency. Scott H. Riback, Esq., and Tania Calhoun, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST Protest that agency misevaluated awardee's proposal is denied where record shows that the agency's evaluation was reasonable and in accordance with the terms of the solicitation and applicable statutes and regulations. DECISION Avaya Government Solutions, Inc., of Fairfax, Virginia, protests the issuance of a task order to American Systems Corporation (ASC), of Chantilly, Virginia, under request for proposals (RFP) No. VA1 18-13-R-0369, issued by the Department of Veterans Affairs (VA) for an enterprise interactive voice response (IVR) system. Avaya maintains that the agency improperly found the proposal of ASC technically acceptable. We deny the protest. BACKGROUND The RFP contemplates the issuance of a fixed-price task order to provide an IVR system during the base year of performance, along with up to two 1-year options to provide maintenance and technical support for the system.' The IVR is a call 1 The RFP was issued to contractors previously awarded contracts under the General Services Administration's Connections II government wide acquisition (continued...)

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