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B-406638.3 1 (2013-03-29)

handle is hein.gao/gaobadplk0001 and id is 1 raw text is: G A O Comptroller General -Ac;MtabiltI ty nfgilty I ReliIbikty of the United States United States Government Accountability Office Washington, DC 20548 Decision Matter of: Concept Analysis and Integration, LLC File: B-406638.3 Date: March 29, 2013 Michael D. McLean, for the protester. Dennis Adelson, Esq., David R. Koeppel, Esq., and Liviya Piccione-Sand, Esq., Department of Labor, for the agency. Pedro E. Briones, Esq., and Sharon L. Larkin, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST Agency properly rejected protester's proposal where agency informed protester that its proposal was unclear with regard to specification, and subsequent prototype demonstration and pilot testing confirmed that protester's proposal required installation of additional software that was prohibited by the solicitation. DECISION Concept Analysis and Integration, LLC, (CAI) of Alexandria, Virginia, protests the elimination of its proposal from the competitive range under request for proposals (RFP) No. DOL1 21 RP21396, issued by the Department of Labor (DOL) for a cloud-based customer relations management software and related services. CAI challenges the agency's determination that its proposal was non-compliant with the RFP's technical requirements, and it argues that the agency improperly induced CAI to prepare a costly prototype of its proposed software. We deny the protest. BACKGROUND The RFP was issued as a small business set-aside and it provided for the award of an indefinite-delivery indefinite-quantity (ID/IQ) contract for a base year and four option years, using the commercial item acquisition procedures of Federal Acquisition Regulation part 12. RFP at 1-5, 40, 45. The statement of objectives (SOO), included with the solicitation, required that the contractor implement a cloud-based software platform to streamline DOL's customer service intake and

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