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B-402139.2 1 (2010-04-08)

handle is hein.gao/gaobadblp0001 and id is 1 raw text is: G A 0 Comptroller General Accountability * Integrity * Reliability of the United States United States Government Accountability Office DOCUMENT FOR PUBLIC RELEASE Washington, DC 20548 The decision issued on the date below was subject to a GAO Protective Order. This redacted version has been approved for public release. Decision Matter of: Health and Human Services Group File: B-402139.2 Date: April 8, 2010 Brian J. Donovan, Esq., Jones & Donovan, for the protester. Danielle N. Raymond, Esq., and John Sabatino, Esq., Department of Homeland Security, Bureau of Customs and Border Protection, for the agency. Mary G. Curcio, Esq., and John M. Melody, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST Protest that agency unreasonably evaluated protester's proposal is denied where record shows that evaluation was consistent with solicitation's evaluation criteria, and was not otherwise improper. DECISION Health and Human Services Group (HHSG), of Mission Viejo, California, protests the award of a contract to EAP Consultants, Inc., of Marietta, Georgia, under request for proposals (RFP) No. CBP-HSBP1008R1618, issued by the Department of Homeland Security (DHS), Bureau of Customs and Border Protection, for employee assistance services. HHSG asserts that the agency unreasonably evaluated its technical proposal. HHSG also asserts that the agency unreasonably evaluated EAP's experience and past performance, and the realism of its offered price. We deny the protest. The solicitation provided for award on a best value basis considering several factors: technical approach/general knowledge, personnel qualifications/staffing plan, project management plan, quality assurance plan, transition plan, past performance, and price.' RFP at 48-49. Following the submission and evaluation of 1 While the solicitation also referred to award based on low price and technical acceptability, this reference was only in the context of possible bases for award. RFP at 50. The solicitation otherwise made it clear that DHS would evaluate (continued...)

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