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B-291747 1 (2003-03-17)

handle is hein.gao/gaobacyhb0001 and id is 1 raw text is: Il im G A 0Comptroller General .. .. Accountability * Integrity Reliability of the United States United States General Accounting Office DOCUMENT FOR PUBLIC RELEASE Washington, DC 20548 The decision issued on the date below was subject to a GAO Protective Order. This redacted version has been approved for public release. Decision Matter of: Information Systems Technology Corporation File: B-291747 Date: March 17, 2003 Eugene Chun for the protester. Mike Colvin, Department of Health and Human Services, for the agency. Linda C. Glass, Esq., and Michael R. Golden, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST Agency's exclusion of protester's proposal from competitive range is unobjectionable where the proposal was reasonably determined to have no reasonable chance of being selected for award. DECISION Information Systems Technology Corporation (ISTC) protests the exclusion of its proposal from the competitive range under request for proposal (RFP) No. CC-02-05, issued by the National Institutes of Health (NIH) for the operation of a call center in support of patient recruitment for the NIH Clinical Center. We deny the protest. The RFP, issued on July 2, 2002, contemplates the award of a fixed-price contract for a base year with up to four 1-year option periods. The awardee will be required to provide bilingual and timely responses to individuals requesting (by telephone or e-mail) health-related information, in particular, information about clinical studies being conducted at the NIH Clinical Center. The RFP lists the following three technical evaluation factors, with the maximum possible number of points for each factor shown in parentheses: understanding the requirement and technical approach (40), qualifications and availability of proposed personnel (20), and proposed facilities and equipment (15). The RFP states that points will be awarded for price based on a formula in which the maximum of 25 points will be assigned to the lowest-price proposal, with fewer points assigned to higher-priced proposals based on the ratio between their price and the low price. RFP at 63. The RFP states that technical factors combined are significantly more important than price. The RFP further provides that the evaluation of past performance is to be conducted

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