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120144 1 (1979-02-06)

handle is hein.gao/gaobacxuw0001 and id is 1 raw text is: * UNI HUMAN RESOURCES DIVISION d6- /'(4 ITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON, D.C. 20548 FEB 6 1979 Mr. Stanford G. Ross Commissioner, Social Security Administration Department of Health, Education, and Welfare -Dear Mr. Ross: 120144 In April 1978, the ocal$SAgrityAdministration (SSA) implemented a proposed regulation (20 C.F.R. 416.336) which affords persons making an oral inquiry about their possible eligibility for Suglemental - Security Income (SSI) benefits the same protection as a person making a written inquiry--that is, an opportunity to have their benefits computed from the date of inquiry provided they are found eligible after filing an application. However, the procedures to be followed in handling and processing oral inquiries in many cases are repeated when the claimant files an application. Furthermore, if the claimant files an application at a Social Security field office other than the office that handled the initial oral or written inquiry, that field office may not be aware of any previous inquiries and the actions taken on them. Using the SSI application for oral inquiries and automating the manually prepared documentation associated with the application would hael SSA to improve its inquiry and application processes for SSI benefits. PROTECTING INDIVIDUAL'S BENEFITS THROUGH WRITTEN AND ORAL INQUIRIES Since the beginning of the SSI program, SSA has computed benefits based on the date a written inquiry was made concerning possible SSI eligibility; provided the claimant completed a formal application within 30 days and was found to be eligible. 1/ However, SSA did not 1/ In April 1978 the period was extended to 60 days to coincide with the longer time period provided claimants who make an oral inquiry. 1poIqq - 1 . . 0 1 - - . _ I.Ziy 1_4

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