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093921 1 (1972-12-18)

handle is hein.gao/gaobacxih0001 and id is 1 raw text is: UNITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON REGIONAL OFFICE cu. ~FIFTH FLOOR 803 WEST BROAD STREET FALLS CHURCH, VIRGINIA 22046 DEC 18 1972 hr. James Banks Executive Director National Capital Housing Authority 1170 12th Street, . 1W. IlIi llIlllIII Washington, D. C. 20430 LM093921 Dear Mr. Banks: As you may know, in September the General Accounting Office discontinued its survey of the operations of the Untional Capital Housing Authority because of the comprehensive management deionstration effort currently under way at the Authority. During our survey, which was, primarily directed at the activities administered by the Division of Nanageiont1 we made several observations including those re7Erding over-income tenants and re-certification of tenants' incoue which we previously called to your attention. We have suruarized below additional observations in the hope that they may prove useful to those involved in the managemrent demonstration effort. Since -,e visited only a fow of the Authority's area offices and our work was genenrlly limited, we have not form-ed an opinion on the overall extent of these additional observations. --Requests for maintenance services need improved control to better assure that proper service is given to tenants. For example, at one site there were 43 requests for maintenance listed on the daily log, but only 16 work orders could be found. At another site there were 32 requests listed on the daily log and only 15 work orders could be found. Also, many work orders showed that work was incomplete, yet the maintenance supervisor informed us the work was done. when we discussed this with your staff; we were advised that, with the heavy work load, employees do not always have time to prepare the necessary paper work. We are aware of your efforts to improve the quality of maintenance provided to your tenants. a useful step would be to get a more realistic picture of what their actual needs way be. Improved work load status information would contribute to this objective. --Sole-source procurements were made even though competition could have been obtained. Also, there was a lack of cost or pricing date supporting the reasonableness of the prices negotiated for sole-source procurements. You may want to stress the fact that it has beet demonstrated that when copetition is available, rmore favorable prices can result. ;o are enclosing copies of GAU reports on this matter that perhaps could help your procurecdnt staff. IM LiiT

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