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093092 1 (1974-10-24)

handle is hein.gao/gaobacwzd0001 and id is 1 raw text is: UNITED STATES GENERAL ACCOUNTING OFrICE REGIONAL OFFICE ROOM 1903 JOHN F. KENNEDY FEDERAL BUILDING GOVERNMENT CENTER BOSTON, MASSACHUSETTS 02203 October 24, 1974 Mr. Robert Mitchell Regional Administrator, Region I Federal Energy Administration 150 Causeway Street Boston, Massachusetts 02114 Dear Mr. Mitchell: Since our last letter to you, we have reviewed the activities of the Operations Division which consists of the Case Resolution Branch and the Energy Assistance Center. These two sections process requests for additional petroleum products and we assessed their productivity now that the petroleum supply is less critical than during the first quarter of 1974. Since changed circumstance requests (as defined by Section 211.13(c) of the Mandatory Petroleum Allocation Regulations) were no longer being processed, we also wanted to determine the effect this had on their workload. Our findings and conclusions are summarized below. CASE RESOLUTION The Case Resolution Branch has a staff of 14 Case Resolution Officers to process applications for additional petroleum products. Recently there has been a substantial decrease in the applications being processed. During the period March 7, 1974 to June 19, 1974, Case Resolution processed a weekly average of 262 applications. From June 20, 1974 to August 29, 1974, the average applications processed declined to 92 per week, a 65 percent decrease. This decline has occurred while the average number of Case Resolution Officers has remained stable. A weekly listing of cases closed is shown in Attachment I. The Director of the Operations Division cited two reasons for the decline. First, except for extreme hardships, changed circum- stance cases are no longer being processed and recently about 800 of them were returned to the applicants. He added that some cases may be resubmitted but it is too soon to tell what the applicants will do.

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