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092682 1 (1969-11-24)

handle is hein.gao/gaobacwnw0001 and id is 1 raw text is: 




                      UNITED STATES GENERAL  ACCOUNTING OFFICE
                               WASHINGTON,  D.C. 20548


CIVIL DIVISION                                                    NOV 24  1969





          Dear Mr. Kelly

               This report is  the first of a series relating to our
          evaluations of  selected aspects of the automated central payroll
          system, Department of Health, Education,  and Welfare (HEW).  The
          subject of  this report is the Error Analysis and Reporting System.
          The former Deputy Assistant Secretary,  Finance, requested us to
          advise him in writing of our  findings with respect to the tedesigned
          payroll  system, and he suggested that our initial examination cover
          the Error Analysis and Reporting System.

               The purpose of the Error  Analysis and Reporting System is to
          identify and bring to  the attention of top management conditions
          which need improvement.  Errors are  recorded on a document called
          an Error Notice  (HEW-411A). The  error notices are summarized and
          reported as error  statistics to Department officials and to the
          Congress.

               During our review, we  examined into the procedures used in
          processing error notices with a view  toward ascertaining whether
          the Error Analysis and Reporting System  resulted in accurately
          disclosing problems occurring in  the payroll system. We  found that
          the reported error  statistics had not included all of the errors
          that had occurred.  In addition, we  noted certain other matters re-
          lating to the accuracy of  the system which may not have been appro-
          priate for reporting as errors but which we believe  should have
          been reported to management.

          ERROR STATISTICS DO NOT INCLUDE ALL ERRORS

               Under the  system in effect at the time of our review, two
          groups were involved in making adjustments to  employees' payroll
          records.  The Supplemental and Canceled Check Unit received  all
          erroneous checks that were returned; the HEW  411 Control Unit
          received all error notices not accompanied by a  returned check.

               We found that, when an erroneous check had been returned  to
          the Supplemental and Canceled Check Unit, the error had  not been
          counted in developing the error  statistics.  Our review revealed
          that about  1,600 erroneous checks had been returned to that unit
          during the 5-month period, January through May  1969. We found also

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