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091305 1 (1976-06-30)

handle is hein.gao/gaobacwcl0001 and id is 1 raw text is: (f , 3& (5- UNITED STATES 1GENERAL ACCOUNTING OFFICE WASHINGTON, D.C. 20548 HUMAN RESOURCES DIVISION Mr. Wallace E. Busbee Director, Internal Audit Service Veterans Administration JJRJil 30 07 Dear Mr. Busbee: We surveyed the Veterans' Administration (VA) vocational rehabili- tation program administered by VA's Department of Veterans Benefits (DVB). Our survey was conducted at VA's central office, Washington, D.C.; the Data Processing Center (DPC) at St. Paul, Minnesota; and the Waco, Houston, New Orleans, Baltimore, St. Paul and Washington VA regional offices (VARO). The objective of our survey was to develop an approach for determining program effectiveness. Our efforts were hindered by the lack of a. reliable and useful data base for the program. Our survey indicated problems with the Vocational Rehabilitation Master Record File (file). We noted that: --Substantial amounts of data for the file either had not been entered or it had been entered erroneously. --The file did not contain certain types of information needed for program management. Presently, we do not plan to initiate a review of the program. OMISSIONS AND ERRORS IN THE FILE In June 1975, the VA converted its vocational rehabilitation data management system from a punched card system to a centralized automated computer tape system to provide more reliable and timely statistical reports. Our survey indicated that the conversion had not yet accomplished what VA had envisioned because substantial amounts of data for the file either had not been entered or it had been entered erroneously. Those data fields in the file erroneous information included (1) counseling, (3) combined degree of effective reason for initiating an date of claim, In addition, based which were affected by omitted or date counseled, (2) disposition of disability, (4) date of birth, (5) action, (6) date of discharge, and (7) on a manual count by VARO personnel, ....... 111IN 111lii ............ m U d L.IWO913

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