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090247 1 (1977-11-07)

handle is hein.gao/gaobacvyd0001 and id is 1 raw text is: UNITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON, D.C. 20548 LOGISTICS AND COMMUNICATIONS DIVISION NOV 7 1977 Mr. Joseph Malaga Executive Director Administrative Services 0247 Reorganization Project General Services Administration Dear Mr. Malaga: Enclosed are the first of the five papers we are preparing which outline the major GSA issues identified in the audit reports we have issued in the past 5 years. We believe these issues, to various degrees, are still not completely resolved and should be considered in your study on how to improve the delivery of administrative services to Federal agencies. Over the years, we have audited many of the various functional areas of GSA. Our past work has frequently led us to differ with GSA officials on the question of the extent GSA should attempt to influence the way other Federal agencies operate. In general, GSA has regarded itself as a service organization whose mission is to provide office space and furniture, auto- mobiles, computer equipment and services, telephone service, general sup- plies, etc., requested by customer agencies. GAO has felt that GSA could do more, in interests of economy and efficiency, to shape the amount, type, quality, and nature of the properties and services agencies request and the way they are used. In a sense, this difference in views is part of a larger philosophical argument over the degree of central discretion and control--aimed at economy and efficiency--which a headquarters organization such as GSA should try to exercise in those matters in which it is involved. Our main concerns are whether GSA needs to be more assertive; whether new policy direction, often resulting from the frequent changes in top management, is implemented effectively and positively at the working level; and whether GSA has adequately planned its future so as to assume a greater role in the functions it is now performing. The Federal Property and Administrative Services Act of 1949, while not mentioning by name all the hundreds of tasks GSA is involved with, did grant GSA broad powers. The congressional intent is clear, GSA is to provide for the Government an economical and efficient administrative I lll 2.Ill

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