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090073 1 (1976-08-04)

handle is hein.gao/gaobacvwc0001 and id is 1 raw text is: J~~'-;73 0( UNITED STATES GENERAL 4CCOUNTING OF9CE WASHINGTON, D C 20548 GENERAL. GOVERNMENT AUG 4 1976 DIVISION Mr. James V. P. Conway Senior Assistant Postmaster General Employee and Labor Relations Group United States Postal Service 9Q Dear Mr Conway The General Accounting Office has studied selected aspects of the Postal Service's training and development programs to determine if these programs were being carried out effectively Because the Service started a review of its training programs with the intent of redesigning their content, presentation, and administration, our review was curtailed. The Purpose of this report is to bring to your attention the results of our work for consideration when redesigning the Service's training programs. Our work was performed at the Postal Service Training and Development Institute, Bethesda, Maryland, and various postal facilities in the Service's Western Region. Although our study was limited in scope, an Inspection Service report found that problems similar to those noted in the Western Pegion existed elsewhere -n the Nation. The Service's training and development programs were not achieving maximum effectiveness because* --Training was not provided all employees in accord- ance with Service policy. --Some priority training was eitherriot given in a timely manner or not given at all. --Low local training center utilization indicates a need to develop methods for increasing utili- zation and/or to revise design criteria to prevent the construction of facilities that are larger than necessary. q.2Ofoo 73

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