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090072 1 (1973-03-13)

handle is hein.gao/gaobacvwb0001 and id is 1 raw text is: UNITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON, DC 20548 GENERAL GOVERNM5NT DIVISION Mr H. F Faught MAR 13 1973 Senior Assistant Postmaster General Mail Processing Group United States Postal Service Dear Mr. Faught /The General Accounting Office has completed a survey of selected aspects of the Postal Service's efforts to reduce parcel damage The objective of our survey was to obtain a working knowledge of these activities for the purpose of deciding whether an indepth eyamination was warranted Most of our work was performed at the Denver, Colorado, Post Office and at the Washington, D C , headquarters of the Postal Service Additional information was obtained at the Western Regional Office in San Francisco, California, and at the Omaha, Nebraska, and Seattle, Washington, Post Offices. Our survey included an examination of per- tinent Postal Service documents, records, and reports, discussions with postal clerks, supervisors, and managers, and the performance of vari- ous tests on parcel mail in the Denver, Colorado, Post Office, We found that the Postal Service is moving aggressively to correct the problems affecting the handling of parcels. We noted that the Western Regional Office was studying its parcel post operations with the objective of finding ways to reduce parcel damage We were informed that all of the regions have instituted similar damage reduction pro- grams The Engineering Division at the Washington, D C., headquarters is responsible for coordinating these efforts. In addition, we noted that the Inspection Service has undertaken a nationwide study of parcel damage. Because the Postal Service recognizes the problem and corrective actions are being taken, we do not plan to do any further work at this time. We made certain observations during our survey that are presented below for your consideration, To our knowledge, these matters are not currently being acted on by the Postal Service. Ql5

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